Information & Resources
Find helpful details about your Hooked on Rubi experience.
Shipping Information
All items are handmade with care! Please allow 5–7 days for creation before your order ships. Once shipped, please allow an additional 3–5 business days for delivery within the U.S.
Returns Policy
Because each item is lovingly made to order specifically for you, returns are only accepted for products that arrive damaged or defective. Please contact us immediately if you receive a damaged item.
Frequently Asked Questions
Q: How long do custom orders take?
A: Custom orders usually take 1–2 weeks to complete, depending on the complexity and size of the project. We'll provide a more accurate timeline upon order confirmation.
Q: Do you ship internationally?
A: Currently, we ship within the U.S. only. However, we are actively working on expanding our shipping options to include international destinations soon!